MARINA HISCOCK

Marina Hiscock: Director, Senior Consultant & Educator

• Masters in Knowledge Management and Information Philosophy (2004), University of Stellenbosch, Western Cape, South Africa

• Bachelor's Degree (2001), UNISA, Gauteng, South Africa

• SETA Accredited Facilitator, Assessor and Moderator

• Diploma in Photography

Marina Hiscock, the Director of Knowledge Associates South Africa is a thought leader for global "best practices", especially in the Knowledge management, Change management and Records Management space. She is known for being a creative and innovative thinker with practical and workable implementation solutions. Marina has more than 25 years of experience in a variety of organizations (Petrochemical, Broadcasting, Logistics and Supply Chain Management, Engineering and Government (Department of Health, Department of Labor, Department of Land Reform and Rural Development), including Universities and Business Schools in South Africa.

Knowledge Management

Marina has a successful track record for KM audit and needs analysis, strategy development, and facilitation of knowledge management workshops for several listed companies including design, implementation, and alignment of the strategy execution model.

• Played an active role in strategy formulation, translation, and implementation

• Launched and facilitated more than 160 Communities of Practice with measurable results (CoP Charter)

• Worked with subject matter experts, identifying, documenting and capturing important information, skills, knowledge, and knowhow (Knowledge and skills retention and transfer)

• Custodian of knowledge management employee portal

• Pioneered knowledge management governance for Sasol Globally

• Closing the knowledge gap by developing, implementing, and measuring tailor-made knowledge management solutions and activities

• Develop a maturity model to guide a company to become a learning organization with measurable outcomes for Knowledge Management

• International exposure including assessments of international best-practice in the strategy, practice, and planning of knowledge management; working in company offices in Europe and USA.

Change Management

• Strategic planning—the analysis of the organization's strategic business needs identification using various methodologies of change.

• Delivered and coordinated training and change management interventions.

• Developed and delivered tailored communications strategy for a variety of audiences and a variety of communication methods

• Instrumental in implementing practical implementation methods and tools i.e., Kotter model, Centers of Excellence, ADKAR Model

Records Management and ECM

• Perform an As-Is Needs Analysis

• Business Classification Scheme

• Taxonomy

• Facilitating building and creating Team sites, Online Communities of Practice (SharePoint and OpenText)

• Records Management End User Training Workshops

Marina has led numerous KM business processes, enterprise-wide content, and records management consulting projects and is instrumental in creating a customized approach for each unique business need and environment. She played an active role in strategy formulation, translation, implementation design, and planning of the strategy execution processes within Sasol, Barloworld Logistics and Hatch, Records Management strategy, and ECM Open Text (Enterprise Content Management), working with subject matter experts, identifying, document and capture important information, skills, knowledge, and knowhow (Knowledge and skills retention and transfer).

Marina pioneered knowledge management governance for Sasol Ltd Globally and with her team, developed and implemented a Knowledge Management Maturity model to guide the company to becoming a learning organization with measurable outcomes.

Marina has strong national and international networks in place and has gained valuable international exposure to knowledge management at the Sasol Ltd offices in Europe and the USA. As a subject matter expert and thought leader, she has presented at numerous national and international conferences (UK, USA, and South America). She wrote a few articles regarding the “Knowledge Management Journey” at Sasol Ltd for international publications (KM Magazine and KM Review) and was involved at different Universities in South Africa as a guest “lecturer” to Knowledge Management and Records Management M Level students.